![]() ![]() Though the term is of obvious maritime origin, it is also used to describe round windows on armored vehicles, aircraft, automobiles and even spacecraft. Due to the weight and size of some of our products, once the team arrive, it is the customer’s responsibility to move any pets and minors out of harms’ way during the installation for safety reasons.Porthole A porthole is a generally circular window used on the hull of ships to admit light and air. A delivery charge will need to be applied should our team need to return an item or use more specialist equipment than the standard two-man crew. ![]() If you are in any doubt, please talk to our team prior to delivery who can advise. This includes any tables with tops in excess of 220cm. Please be aware it is the customer's responsibility to check that any orders will fit through doorways, stairwells, elevators and staircases. Unfortunately amendments to the delivery once dispatched are not guaranteed. If additional delivery requirements are required, please ask prior to ordering so that our team can look into these requirements for you. Drivers will often offer to assist however, please be advised that you may need to assist either fully or in part, to get the items into your property or room of choice. The standard delivery service by most couriers is to kerbside of the address stated. If you have paid for an item/s that have subsequently sold out or are unavailable and you do not wish to proceed with your order you will be offered a full refund or exchange for other items. In the event that a product is out of stock, House of Isabella will contact you by email to give you an indication as to availability and an anticipated delivery time. This means that in the event you are not home when deliver is attempted, the goods will be left as per your instructions. The other option is to authorize and "Authority to Leave" in the checkout section of our website. The goods will then be returned to their local depot and you will then need to make contact with the logistics company directly to arrange an appropriate time for a re-delivery. If there is nobody to sign for the goods when they are delivered the logistics company will leave a missed delivery advice card in your letter box advising of the failed delivery. House of Isabella will do everything possible to request that the logistic company contacts you in advance, but unfortunately we cannot be held responsible if they do not facilitate such a contact.ĭO I HAVE TO BE HOME TO RECEIVE MY ORDER? Your contact details and phone numbers are passed onto our logistic companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery. To ensure that your items are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the goods. In most cases we expect delivery to have be completed within 10-21 days of placement of your order, depending on where you live, however please note that on occasion delivery times may change based on factors outside of our control such as supply interruptions or your delivery location. There may be a possibility of upgrading, please ask us for individual price should this be required. Please note that delivery is usually to ground floor only. If your order contains multiple products then individual products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery. For many country locations, WA, NT & Tasmania please allow approximately 2-3 weeks. We generally say allow 7-14 days for delivery depending on your delivery address. The reason for this, is because the more your purchase the greater the delivery subsidy. If you are considering purchasing a number of items, please place the items in your shopping cart and then insert your postcode. To calculate the delivery charge, simply insert your postcode into the delivery calculator on the product page. ![]() House of Isabella significantly subsidizes the cost of delivery to ensure that you receive the best possible delivery price to you, anywhere in Australia. The calculator works out the product weights and the location for delivery minus subsidies by House of Isabella to get you the best possible price and service for delivery. Delivery is calculated at the checkout page when entering your postcode into the delivery calculator. ![]()
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